Conditions of purchase, delivery and return

These are the conditions of purchase, shipping and return for purchases made from our website www.Dompal.es hereinafter “DOMPAL WEBSITE”. By making your purchase through the DOMPAL WEBSITE you accept all the General Conditions of Contract that are expected in this document, and therefore the User declares that:

  • You have read, understand and comprehend the above.
  • You are a person with sufficient capacity to contract.
  • You assume all the obligations set forth herein.
  • You are of legal age (18 years) to purchase the products offered herein.

1. Making the purchase

The way to make a purchase on the DOMPAL WED site is as follows:

Selection of the product: The User who wishes to purchase a product offered through the DOMPAL WEBSITE must click on the “Add to Cart” button. Before clicking on the “Add to Cart” button, the User will be able to consult the detailed description of the product he/she wishes to purchase. The procedure to add more product to your purchase will be the same for each product of DOMPAL WEBSITE.

Confirmation of Purchase: Once all the products have been selected, the User will be able to see the selected products by clicking on the option “View cart” which is shown by clicking on the “shopping bag” icon, where a summary of the order will be shown. If you wish to continue shopping, you must click on the “Continue shopping” button. If you do not wish to continue shopping, click on the “Finish shopping” button.

Identification: The user must enter all the data that is requested both the data was billing and shipping, telephone and email. You have the possibility of registering as a user so that you do not have to enter them again on your next purchase. And benefit from exclusive discounts only for members and/or registered users.

Once you have entered all the billing and shipping information requested, you must select the payment method from those available for your location and order. As well as accepting the terms and conditions by checking the box shown for this purpose once these terms have been read and understood. And once accepted you can click on the “Checkout” button.

Payment confirmation: The system will then redirect you to the payment system you have selected. At this time the DOMPAL WEBSITE does not store your payment details. The DOMPAL WEBSITE will receive confirmation of the transaction from the payment system and will proceed to validate the order by our system. Once it has been verified that the payment has been received in our system (bank account, telepathic banking system, PayPal or other) the order will be sent to our preparation system for subsequent shipment to the customer.

Once this purchase process is completed, the customer will receive an email with the information related to the order.

2. Terms and conditions of shipment

The DOMPAL WEBSITE ships its products to certain countries. The shipping costs, depending on the shipping area of the products, will be borne by the buyer. These shipping costs vary according to the shipping area and the total amount of the order. We detail the countries, transport costs and estimated delivery time.


DEADLINES ARE EXPRESSED IN WORKING DAYS: MONDAY TO FRIDAY EXCLUDING LOCAL AND NATIONAL HOLIDAYS FOR EACH DESTINATION. TRANSPORT PRICES ARE EXPRESSED EXCLUSIVE OF VAT.

Delivery of orders shall be made to the delivery address freely designated by the User, within the period established in the product sheet itself. DOMPAL WEB can make the delivery with its own means or through authorized distributors and logistics partners. If the customer or user is not at the delivery address on the first delivery attempt, a second attempt will be made. If it is not possible to deliver the order on the second occasion may generate additional delivery costs to be borne by the customer or user.

The DOMPAL WEBSITE shall not assume responsibility for the fact of having provided erroneous, inaccurate or false data to make the delivery or any other cause beyond the responsibility of the DOMPAL WEBSITE to make the delivery.

The DOMPAL WEBSITE shall not be held responsible for delays in the delivery of orders due to causes not directly attributable to the DOMPAL WEBSITE, nor for causes beyond the company’s control, such as acts of God or force majeure.

3. DOMPAL WEBSITE product prices

The price of the products shown on the DOMPAL WEBSITE include Value Added Tax (VAT) or other taxes that may be applicable and, in any case, shall be expressed in Euro currency (€).

To obtain information about the order placed, the customer or user may send an email to tienda@dompal.es in which the order number assigned to him/her must be indicated and indicated in the email confirming the purchase.

4. Withdrawal

Any customer or user has the right to withdraw from their purchase within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the date of receipt of the purchase. To exercise this right of withdrawal, you must notify us: DOMINGO DEL PALACIO S.A. Calle Reyes Católicos nº 10, 28108-Alcobendas, Madrid. Telephone 916620994, or e-mail: tienda@dompal.es, your decision to withdraw from the contract by means of an unequivocal statement of your intention.

Excluded from this right are products purchased as fresh meat, sliced products once opened or any other product that is delivered sealed and whose seal has been removed, as well as those that expire quickly or that are directly excluded in article 103 of the Consumer Law.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of the right of withdrawal is sent before the withdrawal period expires.

Withdrawal implications:

In the event of withdrawal by you, we shall refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 days from the date on which you inform us of your decision to withdraw from this contract and the goods in respect of which the right of withdrawal has been exercised have been received.

We will proceed with the reimbursement using the same means of payment used by you for the initial transaction. We may withhold reimbursement until we have received the goods. You must return or deliver the goods to DOMPAL WEB as quickly and diligently as possible and, in any case, no later than 14 days from the date on which you inform us of your decision to withdraw from the purchase. The deadline shall be deemed to have been met if you return the goods before the 14-day period has expired.

The goods will be delivered with the seals and packaging intact in their original packaging. You shall bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Form of information to be provided in your withdrawal process

For the attention of: DOMINGO DEL PALACIO S.A., Calle de los Reyes Católicos 10, 28108-Alcobendas, Madrid, SPAIN. Telephone 916620994, and email: tienda@dompal.es

I hereby give you notice that I withdraw from my contract of sale as follows:

Order received on:

Order number:

Name of consumer/customer:

Address of consumer/customer:

Signature of consumer/customer:

Date of request.

5. Applicable law and competent jurisdiction

These General Conditions are governed by Spanish law.

If you are contracting as a consumer, for the resolution of possible disputes, the parties agree to submit, at their choice, and waiving any other jurisdiction that may correspond to them, to the courts and tribunals of the city corresponding to the domicile of the customer or User.

If you are contracting as a company, the parties agree to submit to the Courts and Tribunals of Madrid, expressly waiving their own jurisdiction if they have one.